Warranty, Repairs,
& Add Ons

 

Do you accept returns?

  • We will consider returns and exchanges for Ready To Ship goods under very special circumstances.

  • We do not accept returns on Design Your Own goods unless we’ve truly messed up your order.

  • Please note that each item is handmade and may look different than one in a picture on our website or Instagram.

  • Exchanges will be charged a 2% restocking fee & shipping costs.

  • Read the listings and the information on our leather thoroughly before ordering.

  • Email us if your expectations have not been met or if we made a mistake.


Can you help me if my package hasn’t arrived yet?

  • Email me if you have a major concern re: your package delivery! Lets communicate and figure out a solution.

  • If it’s been over 15 days since your package was delivered and it still hasn’t arrived, file a claim with USPS after checking your tracking number / fulfillment email.

  • Bird Trouble is not liable for lost or stolen packages.

  • All orders offer Full Insurance and Signature Delivery. It is the customer’s responsibility to add these to their order and pay for them if they’d like their package protected.

Do you do custom orders?

  • We’d love to consider your project. Keep in mind that timing is everything, just email us your request.



How do I condition and clean my leather?

  • We’ve been using Chamberlain’s Leather Milk for 2 years now and really enjoy a few of their conditioning & weather-proofing protection products. Plus they’re a USA made and ran brand! Check out their products: https://leathermilk.com/

  • To best care for your Bird Trouble, firmly care for it once a season with a clean cloth and your choice of conditioner or cleaning product.

  • If your bag gets wet, hang it to dry and then condition it to give it some moisture.

  • Do not ever put your leather in your dryer machine.

  • If spilling occurs, absorb any much excess liquid as you can.

  • If a spillage stains your bag - we suggest embracing the beauty or reaching out to us to see if there’s a way to cover the stain.

I love my Bird Trouble, but will you add on some things?

  • We will always consider adding on features such as handles, hand-stitching, and studs to your Bird Trouble. Please email us for consideration.

  • Unfortunately we cannot accept lining requests. All Bird Trouble goods are handmade and built to last without lining.

What is covered under warranty?

  • Your Bird Trouble orders have a lifetime guarantee on crafts(wo+)manship.

  • Bird Trouble will re-stitch broken thread, snapped off hardware, popped off rivets, and replace faulty or tired zippers.

  • Stained or scratched leather and ripped fringe are examples that are not covered under warranty.

  • Your warranty will be approved at the time of your repair request.



How do I go about getting a repair on my Bird Trouble?

  • Request your repair in the contact form below.

  • The customer is always responsible for safely shipping the item back unless the purchase is brand new in which that case, BT will cover s/h costs.

  • Bird Trouble will cover standard Domestic shipping costs back to the customer if the repair is covered under warranty.

  • The customer is responsible for shipping upgrades such as Signature Delivery or an alternative carrier.

  • Bird Trouble is not responsibly for lost or stolen repair packages.

  • If Bird Trouble decides your product’s repair is not covered within the warranty, a material and service invoice will be emailed.

 
 

ALL INQUIRES: alexz@birdtrouble.com